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Emergency Check-In
Clients are now being instructed to check in and complete registration and consent forms from their mobile phones.
This check-in and registration method allows us to ensure that our patients needing the most urgent care are prioritized and that patients with less critical needs can wait with their owner from the car or their home for convenience and comfort.
Once in our virtual queue via check-in, we can keep pet owners up-to-date through automated SMS updates, phone calls and two-way texting capabilities.
To join the queue and get registered, text “MIDLO” to (888) 231-1094.
If your pet is in critical condition, please call us for directions at (804) 744-9800.
Frequently Asked Questions
Can I make on reservation for multiple pets?
No. If more than one pet needs to be seen, please fill out the check-in form separately for each pet.
What if I decide I no longer want/need to have my pet seen?
Reply "9" to cancel your check-in spot or call the hospital and let us know so we can remove your pet from our waiting queue.
What happens if I come to the hospital without checking in first?
If you have not checked in online ahead of time, you can check in on arrival. Depending on the condition of your pet, we will either have a technician triage them to see if they need to be seen right away, or if they are stable we may ask you to return home to wait until it is your pet's turn to be seen.
Urgent Care Check-In for VVC Midlothian
Choose a visit time online. Wait where you want. Come back in later.
What is Online Urgent Care Check-in?
Online Check-in is a free service that allows you to get in line online for VVC Midlothian’s Urgent Care and skip the waiting room. Simply select a time that works best for you and your pet and do your waiting from the comfort of home. When you arrive at your selected time. your pet should be seen promptly by a staff member.*
*Please note, we will do our best to see you as close to your designated time as possible, but because our staff must treat pets based on the severity of their condition, your time is not guaranteed.
How It Works
1. Select a time
Pick a time to visit VVC Midlothian’s urgent care that works best for you and your pet. Fill out the form with your details and submit it. You'll receive a confirmation text and/or email along with any updates about your visit from a staff member.
2. Skip the waiting room
After you submit your info, you'll be prompted to fill in our digital registration forms ahead of your visit. Once that's complete, take it easy with your pet from the comfort of your home.
3. Visit the hospital
Head over to VVC Midlothian prior to your selected Time slot and you should be seen shortly by a medical professional.
Frequently Asked Questions
IS MY TIME SLOT A GUARANTEE?
No it is not. We will do our best to see your pet at your check-in time but if there are sicker pets ahead of yours, we must treat them first.
CAN I HOLD ONE SPOT FOR MULTIPLE PETS?
No. We can only see one pet per time slot. If more than one pet needs to be seen, please hold additional time slots. You can view additional times by clicking on the blue drop down bar.
I CHECKED IN ONLINE, BUT NOW I CANNOT GET THERE ON TIME. CAN I ADJUST MY TIME?
Yes. Simply go online and hold your spot for a new time slot. The system will automatically cancel your old one.
HOW EARLY SHOULD I ARRIVE BEFORE MY CHECK-IN TIME?
Please arrive no earlier than 30 minutes before your selected time. We will not be able to see your pet before then.
